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Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non_returnable Items

Several types of goods are exempt from being returned, including but not limited to:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Custom-made, bespoke, or personalized products such as rubber stamps, embossers, custom prints, stickers, or any personalized items (unless faulty).

return Process

Before returning an item, please contact us at hello@uk.expressionery.com. Since we work with different suppliers,
we will provide you with the appropriate return address based on where the item was shipped from.

To complete your return, we require a receipt or proof of purchase.
Important: Do not send your purchase back to the manufacturer unless instructed.

Partial Refunds

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 14 days after delivery

Refunds

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company (processing times may vary).
  3. Contact your bank.

If you’ve done all of this and still haven’t received your refund, please contact us at hello@uk.expressionery.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at hello@uk.expressionery.com.

Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of the return.
    Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift or was shipped to the gift giver, we will send a refund to the gift giver, and they will be notified of the return.

Shipping Returns

  • To return your product, contact us for the appropriate return address.
    You will be responsible for paying your shipping costs for returning items unless the product is faulty or incorrect.
    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Last Updated: 13/11/2024